Zendesk

Your app creates Zendesk tickets from its forms, shows open tickets to your team and can reuse your help center articles, with an API token.

Category : CRM and sales · Service website : www.zendesk.com

What you can do with it

• A contact form that opens a ticket
• Open tickets dashboard for the team
• FAQ fed by your help center

What the agent can do

• Create tickets
• Read and search tickets
• Read help center articles
• Test the token by reading your agent profile

What it never does

• Delete tickets or users
• Show your key in the chat, in browser code or in logs
• Use it outside of this project’s app

Values to provide

• Subdomain (ZENDESK_SUBDOMAIN, public value: it may appear in the site’s code) : Your Zendesk subdomain: the part before .zendesk.com (e.g. “my-company” for my-company.zendesk.com). Where to find it
• Agent email (ZENDESK_EMAIL, public value: it may appear in the site’s code) : The email address of the Zendesk agent who owns the API token. Where to find it
• API token (ZENDESK_API_TOKEN, secret: encrypted, read only by the app’s server) : Zendesk API token: Admin Center → Apps and integrations → APIs → Zendesk API → Add API token. Where to find it

Add this connector

1. Mention it in your request (the + menu of the input → Connectors, or type @), for example: “Add a contact form with @Zendesk”.
2. The agent adds the app server if needed, writes the code and asks you for missing values with a card in the chat.
3. You can also save it once on the Highwind Connectors page: the connection then links to any project in one click. Technical id: zendesk.

Billing

Included in your Zendesk plan

Learn more: Connectors overview and App secrets.