WhatsApp Business
Your app sends WhatsApp notifications (confirmations, reminders) with your approved templates, replies to customers within 24 h and can receive their messages, through Meta’s Cloud API.
Category : Messaging · Service website : business.whatsapp.com
What you can do with it
Section titled “What you can do with it”- Order confirmations on WhatsApp
- Appointment reminders
- Replies to your customers’ messages
What the agent can do
Section titled “What the agent can do”- Send template messages to customers who opted in
- Reply freely within 24 h of their message
- Test the token by reading your sending number
What it never does
Section titled “What it never does”- Send free-form messages outside the 24 h window
- Message people who did not opt in
- Show your key in the chat, in browser code or in logs
- Use it outside of this project’s app
Values to provide
Section titled “Values to provide”- Access token (
WHATSAPP_TOKEN, secret: encrypted, read only by the app’s server) : Permanent access token: Meta Business Suite → Settings → System users → Generate token (whatsapp_business_messaging and whatsapp_business_management permissions). Where to find it - Phone number ID (
WHATSAPP_PHONE_NUMBER_ID, public value: it may appear in the site’s code) : The sending number’s ID (not the number itself): developers.facebook.com → your app → WhatsApp → API Setup. Where to find it
Add this connector
Section titled “Add this connector”- Mention it in your request (the + menu of the input → Connectors, or type
@), for example: “Add a contact form with @WhatsApp Business”. - The agent adds the app server if needed, writes the code and asks you for missing values with a card in the chat.
- You can also save it once on the Highwind Connectors page: the connection then links to any project in one click. Technical id:
whatsapp.
Billing
Section titled “Billing”By Meta, per conversation or template message, on your WhatsApp Business account
Learn more: Connectors overview and App secrets.